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Thought Leadership, Best Practices, Insights and Examples


5 Trends That Will Drive Digital Government Services in 2017

by Tom Humbarger

When you’ve worked with local government IT and communications leaders every day for more than 20 years, it doesn’t take a crystal ball to predict the major trends that will impact local government in 2017.

Almost Everything You Need to Know About Local Government Website Accessibility

by Tom Humbarger

Digital accessibility is important for many reasons. How would you access the Internet if you had difficulty seeing your computer screen, strained to hear sound, or had trouble using a keyboard or a mouse? In the U.S. today, 1 in 5 citizens has a disability and many struggle to visit their local government websites to pay utility bills, register children for Parks and Rec programs, and weigh in on community issues. 

Why is Usability Important for Local Government Websites?

by Tom Humbarger

Have you ever encountered a website that was difficult to use or navigate? Or a time when you were stopped from completing a task on a website because nothing made any sense? Of course you have, because the Internet is littered with poorly designed websites. The good news is that the trend towards analyzing what users want and incorporating usability into web design is here to stay. But there is still a lot of progress to be made.

Why You Should Be Serious About Web Accessibility?

by Tom Humbarger

Digital technology has created amazing opportunities for communicating, sharing information and engaging with your community.  But users of digital technology have different needs and as many as 20% of your users may have a disability that prevents them from fully accessing all that your website offers. 

A Video Introduction to Digital Accessibility for Local Government Websites

by Tom Humbarger

Citizens Online is a UK-based charity that was set up to tackle the issues of digital inclusion, to make sure that the Internet is available to everybody and to help individuals and communities understand and gain the benefits of being online.

An Introduction to Accessibility for Local Government Websites

by Tom Humbarger
The Americans with Disabilities Act of 1990 (ADA) celebrated its 25thAnniversary in July 2015. The ADA Act was an important milestone for improving accessibility for all in workplaces, communities and schools, and for protecting the rights of Americans with disabilities.

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